Expert Windows in Randolph, Massachusetts

You get a limited lifetime manufacturer warranty on the units and 5 years on our labour. Both are in writing at handover. The workmanship warranty is ours, not a third party's, and it is the one that actually gets used.

We do. We file with the Randolph building department, schedule the inspections and meet the inspector on site. As a Massachusetts Home Improvement Contractor (HIC #204634) that is our responsibility, not yours.

Plan on two days on average, with larger or custom units taking longer. Norfolk County weather does move schedules — wet spring seasons followed by dry, hot stretches that move wood trim is the usual reason — so we build a weather margin into the date we give you rather than promising one we cannot hold.

We work out of Charlton, 24 miles away — roughly half an hour. That matters mostly for the unglamorous parts: getting back out for a warranty call, or being on site when the inspector is.

Sometimes. On a suburban colonials we can often match a single elevation closely enough that it reads as original. Where the existing material has faded past matching, we will say so rather than sell you a repair you will be unhappy with.

We stop, photograph it and show you before covering anything back up. The repair rate is agreed in the contract before we start, so there is no renegotiation with your wall open.