Expert Windows in Bernardston, Massachusetts

You see it before we cover it. The rate for hidden damage is written into the contract up front, precisely so nobody is negotiating while the house is open.

Landscaping gets covered, debris goes in a container rather than on your lawn, and we sweep for fasteners with a magnet at the end of each day. On a Bernardston lot that is usually the difference between a tolerable two weeks and a miserable one.

Sometimes. On a rural farmhouses we can often match a single elevation closely enough that it reads as original. Where the existing material has faded past matching, we will say so rather than sell you a repair you will be unhappy with.

We do not. Every crew is on our payroll, which is why the standard does not drop between the first elevation and the last, and why you are not meeting new faces halfway through.

You get manufacturer coverage on glass seals and hardware, backed by our own 5-year guarantee. Both are in writing at handover. The workmanship warranty is ours, not a third party's, and it is the one that actually gets used.

Plan on two days on average, with larger or custom units taking longer. Franklin County weather does move schedules — a wider annual temperature swing than the coast sees, which works fasteners loose over time is the usual reason — so we build a weather margin into the date we give you rather than promising one we cannot hold.