Expert Doors in Lee, Massachusetts

We work out of Charlton, 90 miles away — a planned trip. That matters mostly for the unglamorous parts: getting back out for a warranty call, or being on site when the inspector is.

That is on us. We pull the permit from Lee, sequence the inspections around the work, and attend them. A contractor who asks you to pull your own permit is telling you something.

Plan on a single day for most entry doors. Berkshire County weather does move schedules — longer winters and a shorter installation season than the eastern half of the state is the usual reason — so we build a weather margin into the date we give you rather than promising one we cannot hold.

You get a limited lifetime manufacturer warranty on the slab and 5 years on our labour. Both are in writing at handover. The workmanship warranty is ours, not a third party's, and it is the one that actually gets used.

It gets photographed and shown to you the same day. Because the repair rate is already agreed, finding rot changes the invoice by a known amount rather than an argued one.

The three we see most often here: a slab that was planed to fit a racked opening, so it can never be rehung square; sliding patio doors running on worn tracks that no adjustment will fix; and original wood units that swell shut in July and let daylight through in January. Locally, mountain-altitude weather severity comes up repeatedly on gilded age mansions.